Haywood Hospital, High Lane, Burslem, Stoke-on-Trent, ST6 7AG

Leek Moorlands Hospital, Ashbourne Road, Staffordshire, ST13 5BQ

Bradwell Hospital, Talke Road, Chesterton, Newcastle-under-Lyme, ST5 7NJ

Longton Cottage Hospital, Upper Belgrave Road, Longton, Stoke-on-Trent, ST3 4QX

Hanley Primary Care Access Hub. 69-71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW

Practice Policies


confidentialityWe ask you for information so that you can receive proper care and treatment.  We keep this information, together with details of your care, because it may be needed if we see you again. 

We may use some of this information for other reasons, for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions.  Information may be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of others.

You have a right of access to your health records. Everyone working for the NHS has a legal duty to keep information about you confidential. 


We try hard to give the best possible care and welcome suggestions or comments to help us improve our service.  If you have a complaint or any concern about the service that you have received, please let us know.  We operate a complaints procedure as part of the NHS system for dealing with complaints. 

Our complaints procedure meets national criteria.  Complaints should be addressed to Ms Christine Mason, Practice Manager, who is in charge of the complaints procedure.  Information is available in our practice complaints leaflet, which is available on request.


We treat you as an individual and respect your privacy and dignity.  In return, we ask you to be polite to all our staff.  We will, if necessary, ask you to join another practice if you are abusive to our staff or premises.

Newly registered patients will be offered an appointment for a New Patient Health Check within six months of registering with the practice.

We are a teaching practice and you may be asked if your consultation can be observed by a medical student.  You may choose not to participate in the training and your consultation and care will not be affected.


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