Welcome to Milehouse Medical Practice
THE SURGERY HAS SUSPENDED IT'S SIT AND WAIT CLINICS UNTIL FURTHER NOTICE. PLEASE DO NOT COME TO SURGERY. WE ARE USING TELEPHONE TRIAGE AND TELEPHONE/VIDEO CONSULTATIONS.
IF YOU HAVE A PROBLEM WHICH IS NOT RESPIRATORY RELATED IE NOT A SORE THROAT, NEW PERSISTENT DRY COUGH, BREATHLESSNESS OR A FEVER, WHEN YOU RING THE SURGERY YOU WILL BE BOOKED INTO A TELEPHONE TRIAGE/CONSULTATION SLOT, THE GP WILL RING YOU AND DECIDE ON THE NEXT STEP.
IF YOU DO HAVE ANY OF THE ABOVE SYMPTOMS - DO NOT COME TO SURGERY - DO NOT CONTACT SURGERY - FOLLOW THE NHSE INSTRUCTIONS AND SELF ISOLATE FOR 7/14 DAYS DEPENDING ON CURRENT GUIDELINES.
*** IMPORTANT INFORMATION - FROM 1 APRIL 2019 TELEPHONES WILL BE SWITCHED OVER FROM OUT OF HOURS AT 8.00AM AND SWITCHED BACK TO OUT OF HOURS AT 6.00 PM. WE ARE HAVING A NEW TELEPHONE SYSTEM INSTALLED ON 25 APRIL WHICH WILL INVOLVE A QUEUING SYSTEM. TO AVOID EXCESSIVE TELEPHONE CALLS TO THE PRACTICE DURING GP SURGERY TIME (9.00 - 11.30 AND 4.00 - 6.00) WHEN STAFF ARE AT THEIR BUSIEST, PATIENTS ARE REQUESTED NOT TO RING TO REQUEST PRESCRIPTIONS DURING THESE TIMES - PLEASE RING BETWEEN 12.00 AND 2.00 OR SIGN UP FOR PATIENT ON-LINE TO REQUEST OVER THE INTERNET.
FROM MONDAY, 4 JUNE 2018, MONDAY EVENING AND FRIDAY EVENING SIT & WAIT SURGERY LATEST CHECK-IN CHANGES TO 5.15PM *** SURGERIES ON THESE DAYS WILL START AT 4PM.
PLEASE ALSO NOTE THAT, DUE TO THE POPULARITY OF THE SIT & WAIT SURGERIES, AT BUSY TIMES IT HAS BECOME NECESSARY TO RESTRICT BOOKING IN TO EMERGENCY/URGENT CASES ONLY. PLEASE MAKE USE OF PRE-BOOKABLE APPOINTMENTS, PRACTICE NURSE, HEALTHCARE ASSISTANT APPOINTMENTS AND THE SERVICES OFFERED BY LOCAL PHARMACISTS. NOT ALL CONDITIONS NEED TO BE SEEN BY A GP.
PLEASE CONSIDER THE WALK-IN CENTRES (HAYWOOD AND HANLEY WALK-IN CENTRE) AND OUT-OF-HOURS SERVICE (NHS 111) BEFORE ATTENDING A & E!
EXTENDED ACCESS PRACTICES ARE NOW ABLE TO OFFER PATIENTS APPOINTMENTS IN THE EXTENDED ACCESS SERVICE. PLEASE SEE THE PRACTICE NOTICE BOARD FOR FURTHER INFORMATION AND LINKS.
WILL LYMEBROOK PRACTICE PATIENTS PLEASE NOTE THAT PRACTICE IS NOT PART OF OURS. IT HAS MERGED WITH LOOMER ROAD AND HAS A NEW TELEPHONE NUMBER WHICH IS: 0300 365 0002. PLEASE ENSURE IF YOU ATTEND HOSPITAL THAT THEY KNOW WHO YOUR GP IS.
Telephone access to a GP - Monday-Friday 11.30am to 12noon
Monday, Tuesday, Wednesday and Friday evenings - 3.45pm to 4.00pm
PLEASE ASK STAFF ABOUT PATIENT ON-LINE SERVICES - this is an excellent way of requesting your repeat medication.
Milehouse Medical Practice IN Milehouse Primary Care Centre provides the highest quality healthcare to patients in the area. Our doctor, nurse and other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.
Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this website.
University Hospitals of North Midlands NHS Trust has two Accident & Emergency departments and there are a number of other providers where the public can seek help:
Royal Stoke University Hospital
The Emergency Centre is located at The Royal Stoke University Hospital, Newcastle Road, Stoke-on-Trent, ST4 6QG. The Emergency Centre is located in the South East corner of the Hospital. Although it is part of the Main Building (located on Lower Ground Floor 1) it has separate entrances for ambulance patients and walk-in patients. If travelling by car, please use Car Park J located immediately outside the department.
To contact the Emergency Centre at The Royal Stoke University Hospital telephone 01782 674455. Children's A+E can be contacted on 01782 674445.
The A&E Department at County Hospital is not 24 hours. The department is open 8am – 10pm every day. A&E is located at County Hospital, Weston Road, Stafford, ST16 3SA. Car parking is available immediately outside the department.
In addition to The Royal Stoke University Hospital, if you need to go to A&E between 10pm and 8am when Stafford Hospital's A&E is closed, you can also visit:
- New Cross Hospital (Wolverhampton), Wednesfield Road, Wolverhampton, WV10 0QP
- Queens Hospital (Burton), Belvedere Road, Burton-upon-Trent, Staffordshire, DE13 0RB
- Manor Hospital (Walsall), Moat Road, Walsall, West Midlands, WS2 9PS
To contact the Accident & Emergency Department at County Hospital telephone 01785 230104.
Alternatives to A&E
This is the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints can be treated with a well-stocked medicine cabinet and plenty of rest.
This service has been introduced to make it easier for you to access local NHS healthcare services in England. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free.
You can speak to any pharmacist for advice on how to treat lots of minor injuries and common complaints such as coughs, colds, bites, stings, aches and pains.
For medical advice or for illnesses you can't shake off. You should be able to get an appointment with your surgery within 24 hours, Monday to Friday. If your doctors are closed call your doctor's surgery and you will be transferred to the GP out of Hours Service
Walk-in centres can be used to treat minor injuries and ailments. The nearest walk-in centres are:
- Haywood Walk-In Centre: Open 7am-10pm Monday to Friday & 9am-10pm weekends and bank holidays. Tel: 01782 673500.
- Hanley Walk-in Centre, 85-87 Stafford Street, Hanley: Open 8am-8pm 7 days per week including weekends and Bank Holidays. Tel: 01782 987585
- Leek Moorlands Hospital: Open between 8am and 8pm daily. Tel: 0300 123 1894
- Cannock Chase Hospital: Open 10:30am - 6:30pm, 7 days a week. Tel: 01543 572757,
- Sir Robert Peel Community Hospital: Open 24/7. Tel: 01827 263800
- Samuel Johnson Community Hospital: Open 24/7. Tel: 01543 412900
Information regarding your health and healthcare is due to be collected by the Health & Social Care Information Centre. This information is used to plan and improve service for all patients. Information such as your NHS Number and your postcode, but not your name, will be used to link your records in a secure system, so your identity is protected. If you are happy for this to happen, you need do nothing. There is no form to fill in and nothing to sign and you can change your mind at any time. If you are not happy for this to happen, please contact the Surgery.
For further information, including a list of frequently asked questions (FAQ), please go to the website at www.nhs.uk/caredata.
You can also get further information from the website at www.hscic.gov.uk or pick up a leaflet from surgery.
Shingles vaccinations are available for patients who will be aged 70 or 79 on 1 September 2019.
WILL PATIENTS INTERESTED IN JOINING OUR PATIENT PARTICIPATION GROUP PLEASE CONTACT THE SURGERY.
(Site updated 18/03/2020)